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We’ve added the ability to include live chat as a channel in workflow actions. This new feature allows you to seamlessly integrate live chat into your workflows, enhancing real-time communication within your automated processes.

While adding a conversation AI bot in the workflow action, now you can select Live Chat as an option there.

You can now add Live Chat as a channel in Conversation AI workflow actions—enabling real-time, automated conversations directly through your website’s live chat for faster, more interactive customer engagement.

Conversation AI: Live Chat Channel in Workflow Action

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Conversation AI: Live Chat Channel in Workflow Action

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