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Twilio or Tracking Phone Number Support

Twilio or tracking phone numbers can be used for Voice AI by selecting them in the "Phone & Availability" section when creating or editing an agent. Save and test the configuration by calling the selected number.

Written by Support Team

Overview

We have added support for Twilio or tracking phone numbers for Voice AI Agents, allowing calls to be routed through your Twilio account seamlessly.


How to enable Twilio or Tracking Phone Numbers for Voice AI?

  1. Active AI Employee subscription required.

  2. Twilio numbers appear automatically in Phone & Availability when creating or editing an agent.

How to use?

  1. Go to Voice AI Create/Edit Agent.

  2. In Phone & Availability, select your Twilio or tracking phone number from the dropdown.

  3. Save and test by calling the selected number

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