To enhance security and comply with telecom regulations, identity verification is now required when purchasing phone numbers in the United States, Canada, or Puerto Rico. This verification is a one-time process that ensures your sub-account is fully authorized to use regulated phone numbers.
When Is Identity Verification Required?
Verification is required if:
You're purchasing a number with a +1 country code (US, CA, PR)
Your account has not completed identity verification before
Once verified, you will not be asked to repeat the process for:
Future phone number purchases
A2P brand registration
Toll-free number verification
CNAM setup
SHAKEN/STIR compliance
How to Purchase a Phone Number and Complete Persona Verification
Step 1: Go to Phone Settings
Log in to your account
Navigate to the Settings tab in the left-hand menu
Click on Phone Numbers
Go to Number Pools
Step 2: Initiate a New Purchase
Click on the + Add Number and select "Add Number Pool"
Select the purpose of the Pool
Add your own number as Forwarding Number
Step 3: Identity Verification Prompt
If your account hasn’t completed Persona verification, a prompt will appear automatically
Step 4: Upload a Valid ID
Submit a government-issued photo ID (passport, driver’s license, etc.)
Step 5: Facial Recognition
Use your webcam or phone to complete a live selfie check
Step 6: Purchase Completion
Once your identity is verified, the phone number will be purchased automatically
Good to Know
Identity verification is required only once per sub-account.
It applies only to phone numbers purchased and managed through our system.
You may need to refresh your screen after completing the process to continue.
Why This Matters
This process helps:
Prevent fraud and abuse
Ensure compliance with phone carrier regulations
Keep the platform secure and stable for all users
If you have any questions or need help with verification, feel free to contact our support team.