Is your business operating in a 'One-Party' Consent State and you need to disable your 'Call Recording Messages'?
To see the most up-to-date list, check this Wikipedia page.
https://en.wikipedia.org/wiki/Telephone_call_recording_laws#One-party_consent_states (last updated March 23, 2023)
Alabama
Alaska
Arizona
Arkansas
Colorado
Connecticut (for in-person conversations or phone calls recorded by a participant of the conversation)
Delaware
District of Columbia
Georgia
Hawaii
Idaho
Illinois (one-party only for parties to electronic conversations or to record law enforcement officers in public)
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Michigan* (one-party only if the recording party is a participant in the conversation)
Minnesota
Mississippi
Missouri
Nebraska
Nevada[48]
New Jersey
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Oregon* (one-party for electronic communications, two-party for in-person conversations)
Rhode Island (although consent is not required when the recorded party does not have a reason to expect privacy)
South Carolina
South Dakota (one-party only if the recording party is a participant in the conversation, or has consent of one participant in the conversation)(S.D. Codified Laws § 23A-35A-20 (2012))
Tennessee
Texas
Vermont
Virginia
West Virginia
Wisconsin (two-party consent required to be used in court)
Wyoming
How To Enable or Disable Call Recording
In your My Local Ads CRM Account, click on Settings (bottom left)
Click on Phone Numbers
Click on the Edit icon to the Twilio number you want to enable/disable Call recording for
Check the checkbox for Call recording (Default message: This call will be recorded for quality assurance)
TO DISABLE (only applies to one-party consent States, at your own risk): Make sure the call recording function stays enabled/checked. In the text box, simply add empty spacebars / spaces to avoid any text being announced as the call recording begins.
Click on Update to save the changes.