Leads generated through Google Search Ads are NOT refundable.
Leads generated through Local Service Ads are refundable, if:
Solicitation:
Call was from a wrong number.
Caller was trying to sell you a product or service.
Call was from someone seeking employment at your business.
Spam:
Call was pre-recorded.
Call was otherwise not from a live human.
Location not served:
The customer communicated their location, the location wasn’t listed on your profile, and you declined the job.
Service not offered:
The customer communicated their service type, the service wasn’t listed on your profile, and you declined the job.
Caller was looking for a physical store, or looking to buy something other than a service (for example, parts).